Part-time Customer Services Representative

Role Purpose & Responsibilities:
  • To handle telephone calls to the company and deal with customer enquiries effectively and efficiently
  • Order processing which includes dealing with orders received via telephone, email, fax or post
  • Liaising with internal departments and external suppliers
  • Effectively handling and resolving day to day issues identified internally and reported by customers.  Understanding when to escalate a problem or enquiry
  • General administration duties
  • Dealing with customer documentation
  • Preparing internal and customer reports as required on a weekly or monthly basis as per the customers’ requirements or as requested by the CS manager
  • Other activities as agreed with the Customer Services Manager or other senior manager

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Personal Qualities:

    • Excellent call handling skills
    • Excellent oral and written communication skills
    • Good at information seeking and handling
    • Excellent problem solving skills
    • Able to manage multiple tasks
    • Attention to detail
    • Excellent interpersonal skills
    • Flexible and proactive attitude
    • Driven and positive
    • Commercial awareness
    • Sales or customer service background
    • Excellent working knowledge of Word, Excel and Outlook
    • Aptitude to learn waste management industry software

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